General Terms and Conditions

This English version is a translation provided for your convenience. Only the German version is legally binding. Read the German version

1. Booking & payment

• Bookings are made exclusively via the landlord’s website.
• The minimum stay may vary depending on the season and the accommodation. Whether a minimum stay applies to your requested travel dates is shown directly in the booking calendar.
• The full accommodation price is due in advance. Payment is made online at the time of booking via our payment service provider Stripe, for example by card, PayPal, Klarna, Apple Pay or Google Pay. If you choose “Pay later” or instalments with Klarna, you settle the payment directly with Klarna; for us, the price is deemed paid in full upon payment confirmation.
• The booking only becomes binding once the full payment has been received by the landlord.

2. Cancellations & refunds

• Free cancellation is possible up to 30 days before arrival. The decisive date is the 30th day before the day of arrival (until 23:59, German time). Example: for an arrival on 31 July, free cancellation is possible up to and including 1 July.
• Cancellation is made online via the personal booking page. The link to it is included in the booking confirmation and can be requested again at allgaeuliving.de/en/my-booking. The amount paid is refunded in full to the payment method originally used; depending on the bank or payment provider, the credit is usually made within 5–10 working days.
• If the payment provider no longer allows a refund to the original payment method (e.g. because the payment was made more than 180 days ago), the refund is made by bank transfer to a bank account to be specified by the guest.
• Less than 30 days before arrival, cancellation is no longer possible; the full booking amount remains due. This also applies in the event of non-arrival (no-show). Bookings made less than 30 days before arrival are accordingly non-cancellable from the outset.
• Even in the case of illness, personal reasons or unforeseeable events, there is no entitlement to a refund after the deadline has expired. We therefore recommend taking out travel cancellation insurance. Any refunds due to insured events are to be settled directly with the respective insurance company.
• Bookings via third-party portals (e.g. Booking.com, Airbnb) are subject to the cancellation conditions agreed there and are cancelled via the respective portal.

3. Arrival & departure

• Check-in and check-out times may vary depending on the holiday apartment. The applicable arrival and departure times are shown in the booking details of the respective accommodation.
• You will receive all important information about your arrival by email in good time before your stay.
• For our apartments, keys are handed over via a key box. You will receive your personal access code in good time before your arrival.
• Please observe the arrival and departure times stated in your booking confirmation to ensure a smooth process for all guests.

4. Use of the accommodation

• Parties and events are not permitted.
• Smoking is prohibited in all accommodation and is only permitted in designated outdoor areas.
• Quiet hours apply from 22:00.
• A flat-rate cleaning fee of €30 is charged for bringing pets.

5. Liability & damage

• No security deposit is charged.
• The guest is obliged to report any damage to the landlord immediately.
• The guest is liable for damage caused by the guest within the scope of their private liability insurance.
• In the event of loss of the key or damage to the inventory, the guest is liable in full.

6. Miscellaneous

• Information on travel cancellation or liability insurance is not part of these terms and conditions.
• Special amenities (e.g. EV charging station, infrared cabin, sauna) are used by the guest at their own responsibility.
• The guest alone is liable for proper use and any damage.